Search for Workflows on the side navigation menu and click on Add Workflow.If you have stopped responding to messages on WhatsApp in order to prevent other contacts from seeing that you were online at any given time, then you would surely know what this article is all about. Now, follow the step-by-step on how to set up auto reply in WhatsApp Business API.ġ. With WhatsApp Business API, businesses can automate responses based on customers’ inquiries, capture customers’ information and automate sales and customer support, which in turn increases customer engagement and satisfaction.īefore you set up auto reply in WhatsApp Business API with respond.io’s Workflows Module, you’ll need a WhatsApp API Account connected to respond.io. How to Create Auto Reply in WhatsApp Business API on respond.ioįor larger businesses, you need a platform that offers advanced features to help with message automation – this is where WhatsApp Business API comes in. But as your business grows, you’ll soon realize WhatsApp Business API is the way forward. This is sufficient if you’re running a small business.
Its auto reply feature can only welcome a new customer and announce that your business is closed and when to expect a reply. The inability to support third-party software integration to provide further automationĪt the end of the day, there’s only so much WhatsApp Business App can do.Away message only works during predefined outside-of-business hours.The inability to customize auto replies for different groups of recipients.Nevertheless, auto reply for WhatsApp Business App comes with a few drawbacks, including: This feature has helped businesses increase customer engagement by offering reassurance that their messages have been received and you will eventually respond. If you don’t know which to pick, we’d recommend starting with Outside of Business Hours – anytime a customer messages you after business hours, the away messages will be triggered and sent.
There are three types of schedules you can set for away messages: Always send, on a custom schedule or outside your business hours. How to set up away messages on WhatsApp Business App
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